Senior Technical Writer

Computerworks of Chicago

January 2008 – Present (5+ years)

  • Responsible for acquisition of specifications from initial customer contact to development and revision.
  • Designed interfaces for new software and modifications to existing product.
  • Updated, redesigned, and maintained all end user documentation including content and page layout for print and digital distribution.
  • Program testing, logging of defects and enhancements in Seapine TestTrack.
  • General Quality Assurance of software and documentation.
  • Webcontent Management

Secondary Responsibilities

  • Management and support of all beta test sites through three development cycles.
  • Administration of the company network and multiple program databases.
  • Training of support staff on new features and program enhancements.

Support Technician

Computerworks of Chicago

February 2007 – January 2008 (1 year)

  • Technical support of inventory control and point of sale software.
  • Maintaining customer satisfaction while addressing user error and programmatic defects.
  • Follow-up support to retrain and update software for users after programmatic enhancements or fixes were made.