Videojet Technologies

Title: Senior Technical Writer
Dates Employed Oct 2016 – Present
Employment Duration 2 yrs 9 mos
Location Wood Dale, IL

Continuing content creation and development work, I create and implement avenues for knowledge exchange between systems and teams. In addition to writing and editing procedures and product information, I code HTML, CSS, and JavaScript as needed and deploy just in time knowledge to an in house iOS app.

Title: Technical Writer
Dates Employed Jul 2014 – Oct 2016
Employment Duration 2 yrs 4 mos
Location Wood Dale, IL

Responsibilities include Knowledge base curation, training document design, and translation management. In this role I have driven single sourcing of service and training content with the intent of providing user focused deliverables in the form of PDF training guides, knowledge articles, and iOS apps.

Computerworks of Chicago

Title: Senior Technial Writer

January 2008 – July 2014 (5+ years)

  • Responsible for acquisition of specifications from initial customer contact to development and revision.
  • Designed interfaces for new software and modifications to existing product.
  • Updated, redesigned, and maintained all end user documentation including content and page layout for print and digital distribution.
  • Program testing, logging of defects and enhancements in Seapine TestTrack.
  • General Quality Assurance of software and documentation.
  • Webcontent Management

Secondary Responsibilities

  • Management and support of all beta test sites through three development cycles.
  • Administration of the company network and multiple program databases.
  • Training of support staff on new features and program enhancements.

Title: Support Technician

February 2007 – January 2008 (1 year)

  • Technical support of inventory control and point of sale software.
  • Maintaining customer satisfaction while addressing user error and programmatic defects.
  • Follow-up support to retrain and update software for users after programmatic enhancements or fixes were made.